Monitoring - We received an update from AT&T engineering that the outage may be resolved for some customers: "A 16-port card in this 7360 OLT in slot 3 did fail late last week and we had to order one overnight which took time to deliver. The LT Card has been replaced and we verified all service on that card is up and working with TAC."

We have not yet verified which individual customers have had service restored, and will be working to confirm service with each affected customer.

Mar 18, 2024 - 19:26 EDT
Identified - We are continuing to monitor an outage affecting broadband Internet customers in the 40204, 40205, 40213, and 40220 zipcodes in Louisville KY. Approximately 260 homes are affected between both IgLou and AT&T combined, with approximately 15 IgLou customers affected since March 13th. AT&T has been unwilling to provide any detail about the cause of the outage or an ETA for repair, but we are still attempting escalations within AT&T engineering. As we receive more information we will post updates here.

If you are an IgLou customer affected by this outage, please open a ticket with us by emailing support@iglou.com or calling 502-966-3848 so that we may track resolution and service credit on your bill.

Mar 18, 2024 - 11:16 EDT

About This Site

Welcome to IgLou's service status page. If you are experiencing trouble with your service that isn't mentioned here, please call us at 800-436-4456 or email support@iglou.com.

Network Connectivity ? Operational
Internet Access Services ? Partial Outage
Server Colocation Operational
Website & Email Hosting Operational
DNS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Broadband outage in Louisville, KY.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.